Team
Joe + the crew. Roles control what each person can see and do; Joe (owner) can override anything.
5 of 5 people
| Member | Role | Title | Phone | Jobs assigned | Can override |
|---|---|---|---|---|---|
JMJoe Mercado | owner | Owner / Lead Detailer | +19178906698 | 7 | Full override |
MBMarcus Bell | admin | Operations Manager | +19735550112 | 0 | — |
DWDana Whitfield | staff | Detailer | +19735550133 | 7 | — |
LOLuis Ortega | staff | Detailer / Ceramic Specialist | +19735550154 | 8 | — |
TGTasha Greene | staff | Front Desk / Scheduling | +19735550175 | 0 | — |
How referrals are categorized
Team member
A crew member who brings in a job. Tracked for internal spiffs / bonuses.
Friends & family
Joe's personal network. Often higher-trust, higher-conversion referrals.
Customer
A past customer referring a friend. Earns loyalty points on conversion.